Hospitality and Retail

Reasons you might be interested in this Service:

  • You are a Business Owner or Manager who cares about Customer Service
  • You are struggling to hire and retain staff
  • Your Customer Service rating are impacted by this
  • You understand the importance of Customer Service to the health of your business

Customer facing staff play a pivotal role in how your customers experience your business.

The service we offer is a 3-Step Process that encompasses the principles of Professionalism, Patience and People First.

Step 1: Observation

  • We work with you to understand the business impact (KPI’s) you are looking to achieve e.g. improved customer satisfaction, increased profit etc.
  • We observe the areas of the business you want to improve.
  • The Training Plan is tailored to achieve the desired outcomes you have identified.

Step 2: Training

  • We focus on the skills needed to build an effective and efficient front of house team where customer service is at the forefront of the training, ultimately leading to a more efficiently run and profitable business.

Step 3: Evaluation

  • This involves a review of the impact of the training and changes in employee behaviours on the success measures identified in Step 1.


See What our clients say

Contact Liz Sheehan at for more details.

Enquire Online