Some conversations are easy. And then there are the ones you find yourself rehearsing, putting off, or walking away from feeling like something was left unsaid.
This workshop is designed for those conversations.
In a single, highly practical day, leaders develop the knowledge, skills and confidence to navigate emotionally charged situations – with clarity, with care for the other person, and without losing sight of their own needs in the process.
What makes this different
Most communication training focuses on what to say. This workshop starts somewhere more useful – with understanding the dynamics at play, the context around the relationship, and how you need to be before the words even begin.
Participants identify a real, live situation from their own working life and work with it throughout the day – so by the time they leave, they’ve already begun to navigate it.
What the day covers
The workshop moves through three connected stages:
Seeing the system – Participants map their key stakeholder relationships and identify one that feels particularly charged or stuck. By exploring the needs, expectations and context on both sides, they begin to understand what the conversation actually needs to achieve.
Harnessing emotional intelligence – Participants explore the emotional dimension of the situation – building personal resilience, developing empathy, and getting clear on what they can and can’t control. This is where mindset and self-management come in.
Putting it into practice – Using a coaching framework and guided practice in pairs, participants role-play their chosen situation – attending to both the operational and emotional dimensions of the conversation.
Who it’s for
Leaders and managers who regularly navigate complex stakeholder relationships and want to handle difficult conversations with greater skill, confidence and composure.
Interested in bringing this programme into your organisation? Get in touch to find out more.
What Our Clients Say
"My team has worked with Isolde and KOI for 6 years and the experience has been transformative. We have always been a remote team and the dynamics are different than what you may be used to."
Eric Bailey
Global Director of Travel, Venue Source and Payments, Microsoft.
"Working with Isolde transformed our leadership team. She helped us navigate major global change, build trust and reach a level of performance we hadn’t achieved before."
Brian Kirwan
Director Globalization & Development.
"Our most recommended programme, year after year. KOI delivers real impact. Participants leave with greater self-awareness and skills they apply immediately. We re-commission it because it works."
Shauna Ennis
Head of Learning and Development, Tallaght University Hospital
"The Emerge programme exceeded our expectations in developing our female talent pipeline. Participants developed leadership skills across 16 areas and described the impact as transformational both personally and professionally."
Linda Allen
Head of Talent Management, Iarnród Éireann Irish Rail
